FAQ

Orders

Why is my order delayed?
Due to an influx of orders, you may experience shipping delays.

What if the item I want is out of stock?
If the item you're looking for is out of stock, keep checking back. We're always restocking our site.

I have a tracking number, but my order shows no movement. When will I get it?
Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

When it is activated, just click the number to track your package’s progress.

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

Why is part of my order missing?
Sometimes, if you order an item that is "backordered" and we know we know we won't have that item for a few days, we will ship the remainder of your order so you can enjoy those products until you backordered item is ready to ship.

How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed but if it is imperative, please contact us immediately.

How do I return my order?
We want you to be happy with your purchase. If you wish to return a product, please contact us at skaterapparel@gmail.com to obtain a return authorization and receive further instructions.

Why is my credit/debit card not being accepted?
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Can I change my address after my order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I change my payment method after the order is placed?
Unfortunately, no. Once you have checked out, we're not able to change the payment method on the order.

Can I change my email address after the order has been placed?
Unfortunately, no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team and they'll be happy to provide you with your order information.

I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

I received a package with no sender information. Can you please tell me who sent it?
If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.

Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
We may fulfill your order and not be able to drop it off at the carrier for a few hours. During that timeframe the tracking number will display this message.

 

General

Do you offer discount codes or other promotions?
We do one or two sales a year. We will share in our Facebook group when those sales are coming and the coupon code for the sale. Please follow us!

Are there any franchise or wholesale distribution opportunities?
Unfortunately, there are no opportunities for franchise or wholesale.

What is Skater Apparel's mailing address?
Skater Apparel
PO Box 3481
Joplin, MO 64803